Terms of Service

Version 2026-04-20.1 · Effective 20 April 2026

1. Who we are

These Terms of Service (“Terms”) govern your use of the Synaptico AI Act compliance platform and related services (together, the “Service”). The Service is operated by Synaptico (“Synaptico”, “we”, “us”, or “our”), a company registered in Belgium at Avenue de Mai 32, B6, 1200 Bruxelles, Belgium (enterprise number [BE enterprise no. — TBC], VAT [BE VAT — TBC]).

You can reach us at [legal@synaptico.com — TBC] for legal notices and at [support@synaptico.com — TBC] for support.

2. Business-to-business service

The Service is offered exclusively to businesses, sole traders and professionals acting in the course of their trade, business or profession (“Customer”, “you”). It is not offered to consumers within the meaning of Book I of the Belgian Code of Economic Law (Code de droit économique, “CDE”). By creating an account you represent that you are authorised to bind the entity named in the registration form.

3. Your account

You must provide accurate information at registration, keep credentials confidential, and notify us without undue delay if you suspect any unauthorised access. You are responsible for all activity performed under your account, including actions by users you invite.

4. What the Service is — and what it is not

The Service is a productivity tool that applies AI and rule-based automation to help you organise, analyse and document matters related to the EU Artificial Intelligence Act (Regulation (EU) 2024/1689, the “AI Act”), including inventorying AI systems, drafting classifications, drafting gap assessments, drafting Fundamental Rights Impact Assessments (FRIA) and generating evidence reports.

The Service is a tool, not a legal, regulatory or technical advisor. Outputs of the Service are drafts intended to assist qualified professionals. They do not constitute legal advice, a regulatory determination, a conformity assessment, a FRIA that meets Article 27 AI Act on their own, nor any form of certification. Decisions about whether and how to deploy, modify, retire, or register an AI system remain yours, and must be reviewed by appropriately-qualified personnel (including legal counsel where applicable) before being acted on.

5. AI-generated content

The Service uses third-party large language models (“LLMs”) and other AI techniques to produce reasoning, text, classifications, extracts and summaries (“AI Outputs”). You acknowledge that:

• AI Outputs may contain errors, omissions, hallucinated facts, outdated information, and biased or misleading statements;
• the same inputs may produce different outputs across runs;
• AI Outputs must be independently verified before you rely on them for any regulatory, legal, contractual, commercial or safety decision;
• some AI Outputs reflect inherent limitations of probabilistic models and cannot be eliminated by us or by the underlying model providers;
• we do not guarantee the availability, accuracy, completeness, timeliness, or regulatory validity of any AI Output;
• you are responsible for any content you submit that may trigger moderation, filtering, or rejection by the underlying model provider.

6. Your responsibilities as an AI Act-regulated undertaking

You remain the provider or deployer of your AI systems within the meaning of Article 3 AI Act. The Service does not assume any role, obligation or liability of a provider, deployer, authorised representative, notified body, national competent authority or data controller of your AI systems. You are responsible for:

• accurate classification of each AI system you deploy;
• registering high-risk AI systems in the EU database under Article 49 AI Act where required;
• performing FRIAs under Article 27 AI Act in relation to your actual deployment context;
• incident reporting under Article 73 AI Act and serious-incident reporting under Article 79 AI Act;
• compliance with Regulation (EU) 2016/679 (“GDPR”), Directive 2002/58/EC (ePrivacy), any sectoral law, and with intellectual-property rights in the content you submit.

7. Subscription, fees and renewal

Fees and billing cycles are those shown on the pricing page or in your order form at the time of subscription. Subscriptions renew automatically for successive periods equal to the initial term unless either party gives notice of non-renewal at least thirty (30) days before the end of the then-current term. You may cancel renewal from your account settings or by written notice to us.

Fees are exclusive of VAT and other taxes, which are your responsibility. Unpaid invoices accrue interest at the rate set by the Belgian Act of 2 August 2002 on combating late payment in commercial transactions. We may suspend or limit your access if an invoice remains unpaid for more than thirty (30) days after the due date.

8. Changes to the Service and to these Terms

We may update these Terms to reflect changes in law, our services, or our business. Material changes will be notified at least thirty (30) days in advance by email and via an in-app notice. If you continue to use the Service after the effective date, you are deemed to accept the updated Terms. If you do not accept a material change, you may terminate your subscription with effect from the effective date of the change and receive a pro-rated refund for the unused portion of any prepaid fees. We may make non-material changes (e.g. bug fixes, minor UX changes, clarifications that do not affect your rights or obligations) without prior notice.

9. Intellectual property

Synaptico and its licensors own all intellectual-property rights in the Service, including its software, interfaces, models, prompts, documentation, branding and the aggregated, anonymised statistical information we derive from use of the Service. We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service during your subscription, solely for your internal business purposes.

You own your Customer Data — the content you upload, text you enter into the Service, and the outputs that are generated specifically for you on the basis of your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt and display Customer Data solely as required to operate and support the Service for you.

We do not train general-purpose AI models on your Customer Data. Where we use third-party LLM providers, we select offerings whose contractual terms confirm that prompts and outputs are not used to train their underlying models, except where you explicitly opt-in to such a use.

10. Acceptable use

You must comply with our Acceptable Use Policy. We may investigate, suspend, or terminate access in response to an actual or suspected breach, and to protect the rights or safety of other users or third parties.

11. Data protection

Our processing of personal data related to your users and your Customer Data is described in the Privacy Policy. If you upload Customer Data that includes personal data for which you are the controller, the Data Processing Addendum is automatically incorporated into these Terms and governs our role as processor.

12. Warranties and disclaimers

We warrant that (a) the Service will substantially perform as described in our current documentation, and (b) we will perform the Service with the skill and care reasonably expected of a professional provider of SaaS services.

To the fullest extent permitted by applicable law, and except as expressly set out above, the Service is provided “as is” and “as available”. We disclaim all other warranties, whether express, implied, statutory or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy of AI Outputs, and regulatory suitability.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability for (a) fraud or fraudulent misrepresentation, (b) death or personal injury caused by our negligence, (c) gross negligence or wilful misconduct, or (d) any other liability that cannot be limited or excluded under Belgian law. Subject to that:

13.1 Excluded damages. To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, consequential, special or punitive damages, nor for any loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or loss of or damage to data, even if that party was advised of the possibility of such loss.

13.2 Cap. Our aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is capped at the total fees actually paid by you to us under the specific subscription giving rise to the claim during the twelve (12) months immediately preceding the event that first gave rise to the claim.

13.3 Regulatory outcomes. Without limiting the generality of the above, we are not liable for any fine, penalty, administrative measure, corrective action, loss of licence, reputational harm, or claim by any third party arising from (i) an AI Output that you relied on without appropriate human review, (ii) a classification, gap assessment, FRIA or other deliverable you presented to a supervisory authority, customer or counterparty as authoritative, or (iii) any misinterpretation or misapplication of the AI Act or another legal instrument by your personnel or advisers.

13.4 Allocation of risk. You acknowledge that the fees reflect the allocation of risk agreed between the parties, that the exclusions and caps in this clause 13 are a fundamental basis of the bargain, and that they apply even if a limited remedy fails of its essential purpose.

14. Indemnification by you

You will defend, indemnify and hold harmless Synaptico, its affiliates and their personnel against any third-party claim, liability, damage, loss, cost or expense (including reasonable lawyers’ fees) arising from or related to (a) Customer Data, (b) your breach of these Terms or of the Acceptable Use Policy, (c) your use of an AI Output in a regulatory, legal, commercial or safety context without the human review required by clauses 4 and 5, or (d) any claim by a data subject or supervisory authority alleging that your use of the Service infringes data-protection or AI-Act obligations that are allocated to you as controller, provider or deployer.

15. Term and termination

These Terms apply from the moment you create an account until your subscription is terminated in accordance with this clause. Either party may terminate for material breach if the breach is not cured within thirty (30) days of written notice. We may suspend your access without prior notice in the event of a security incident, suspected abuse, or non-payment.

On termination: (i) your right to use the Service ceases immediately; (ii) we make Customer Data available for export for at least thirty (30) days, after which we delete it in accordance with our retention policy; (iii) clauses intended by their nature to survive (IP, confidentiality, data protection, liability, indemnification, governing law) survive.

16. Confidentiality

Each party must treat information marked or reasonably identifiable as confidential with at least the same care it applies to its own confidential information, and must not disclose it other than as reasonably required to perform under these Terms or as required by law. This obligation survives for three (3) years after termination, without prejudice to perpetual obligations attaching to trade secrets.

17. Force majeure

Neither party is in breach of these Terms, nor liable for any failure or delay in performance, caused by an event beyond its reasonable control (including acts of God, war, terrorism, civil unrest, industrial action, failure of upstream telecoms or cloud providers, epidemics, and state acts).

18. Assignment

You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms to an affiliate or to a successor in a merger, acquisition, or sale of substantially all of our assets, on written notice to you.

19. Notices

Notices under these Terms must be in writing and sent to [legal@synaptico.com — TBC] (for Synaptico) or to the administrative contact on your account (for you). Notices are deemed received on the next business day.

20. Entire agreement — severability — no waiver

These Terms (together with the documents they incorporate by reference) set out the entire agreement between us in relation to the Service and supersede any prior statements or promises. If any clause is held to be unenforceable, the remainder continues in full force. Our failure to enforce any right is not a waiver of that right.

21. Governing law and jurisdiction

These Terms are governed by the laws of Belgium, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

Any dispute arising out of or in connection with these Terms is submitted to the exclusive jurisdiction of the French-speaking enterprise court of Brussels (Tribunal de l’entreprise francophone de Bruxelles), without prejudice to our right to seek injunctive relief in any competent court to protect our intellectual-property rights.

Questions? Write to [legal@synaptico.com — TBC].